1. Introduction

These Terms of Service ("Terms") govern all bookings and services provided by Apex Detail Ltd ("Apex Detail", "we", "us"), a company registered in New Zealand and operating a mobile vehicle detailing and photography service across Auckland. By booking a service through our website, phone or any other channel, you ("the customer") agree to these Terms.

Contact: info@apexdetail.co.nz · 022 096 8892 · apexdetail.co.nz

2. Bookings, Quotes and Payment

  • Prices shown on our website or Google Business Profile are indicative "from" prices for hatchbacks and sedans, GST inclusive. Final pricing depends on vehicle size, condition, and any add-ons agreed at the time of booking or on-site assessment.

  • A booking is confirmed once a time slot has been accepted, either online or by direct communication with us.

  • Payment is due on completion of the service unless otherwise agreed in writing. We accept bank transfer, cash and card payment.

  • A tax invoice will be issued for every completed job.

3. Cancellations and Rescheduling

  • We ask for at least 24 hours' notice to cancel or reschedule a booking.

  • Cancellations made with less than 24 hours' notice, or a missed appointment where nobody is available to provide access, may incur a call-out fee to cover travel and reserved time.

  • We will always try to accommodate reasonable rescheduling requests, including for weather that makes outdoor detailing unsafe or ineffective (e.g. rain during paint correction).

4. Vehicle Access and Customer Responsibilities

As a mobile service, we ask the customer to provide:

  • Reasonable access to the vehicle at the agreed time and location

  • Access to a power outlet and water supply on-site

  • Removal of valuables and personal items from the vehicle before the appointment

If you won't be present, you're welcome to leave keys with us by prior arrangement; we'll leave the site clean and tidy once the job is complete. Please let us know in advance about any pre-existing damage, mechanical issues, or paint conditions (e.g. previous repairs, aftermarket coatings) that may affect the service. Apex Detail is not responsible for pre-existing damage, and we'll flag anything we notice before starting work.

5. Service Warranties

  • Ceramic coating applications carry a 12-month warranty against premature breakdown of the coating under normal use.

  • The warranty is conditional on regular maintenance washes using pH-neutral, coating-safe products; damage from harsh chemicals, abrasive washing, or lack of maintenance is not covered.

  • The warranty covers coating performance only and does not extend to pre-existing paint defects, accident damage, or environmental fallout (e.g. bird droppings, tree sap) left untreated for extended periods.

6. Liability and Disclaimers

  • We take reasonable care with every vehicle. However, Apex Detail's liability for any loss or damage arising from our services is limited to the value of the service provided, except where liability cannot be excluded under the Consumer Guarantees Act 1993 or Fair Trading Act 1986.

  • We are not liable for pre-existing wear, damage, or mechanical faults not caused by us.

  • Outdoor mobile work depends on weather; we reserve the right to reschedule where conditions would compromise the quality or safety of the work.

  • Nothing in these Terms limits any rights you have under New Zealand consumer law that cannot lawfully be excluded.

7. Governing Law and Contact

These Terms are governed by the laws of New Zealand. Any dispute will be handled under New Zealand jurisdiction.

Questions about these Terms: info@apexdetail.co.nz · 022 096 8892